Shipping Policy

Order Processing Time

We dispatch orders within 1–5 business days of placement.
After shipment, delivery typically takes:
- U.S.: 7–20 business days
- International: 10–25 business days

Your order should ship sometime between business day 1 and business day 5.
- If it ships early, you’ll receive a shipping confirmation email (with a tracking number) at the email address you provided.
- Didn’t see a tracking email by the fifth business day? Check your Junk/Spam folder.
- Still no tracking information? Please email us through our support email so we can investigate.

If, by the sixth business day, your order still hasn’t shipped, rest assured that our team has been notified and escalated the issue to the Fulfillment Team.
Please allow up to three more business days for us to secure and share your tracking number.

Within the Expected Delivery Range
- U.S. Orders: Up to 20 business days
- International Orders: Up to 25 business days
- Tracking may not update immediately because:
  - The first scan often happens when the package reaches a regional hub near your destination. Until that scan occurs—especially during peak shipping times—updates won’t appear.
  - In some cases, carriers don’t scan again until the package is out for delivery.
  - Occasionally, tracking databases take time to refresh.
  - Certain shipments (e.g., Standard International) aren’t fully trackable online. Rest assured, those packages still arrive by or before day 20 (U.S.) or day 25 (International).
Beyond Day 20 (U.S.) / Day 25 (International)
- If your tracking still shows no progress by those milestones, please allow an extra five business days—most orders arrive just after these windows.
Beyond Day 30 (U.S.) / Day 35 (International)
- We know it can be stressful when a package takes this long. Our dedicated team has already escalated any long-held orders to the Fulfillment Manager.
- Please give us 2–5 business days to investigate. We’ll update you via email as soon as we have more information.

Formula:
- Estimated Delivery = Ship Date + Transit Time
- Transit Time is based on the shipping speed you selected and counts business days only (weekends generally don’t count, unless you chose weekend delivery at checkout).
- We also factor in holidays when determining transit time.
“Order Within” Countdown Timer:
- On certain products, you might see a countdown indicating how long you have to order to receive delivery by the displayed date. That date can change until you complete checkout; your final delivery estimate appears in your order confirmation email.
Free Shipping:
- Free-shipping orders arrive in 7–25 business days.
- To keep shipping costs low, we consolidate shipments, which can sometimes delay initial dispatch. If you notice your items haven’t shipped immediately, don’t worry—we’re still on track to meet the 7–25 business day window.

We seldom offer expedited shipping so we can keep product prices as low as possible.
If expedited is available at checkout, estimated delivery times are:
- U.S.: 7–15 business days
- International: 10–20 business days